FAQ
Questions, answered.
What can you store?
Temperature-sensitive goods across three classes: chilled goods that spoil, degrade or lose value above 4 degrees; frozen goods; and ambient stock — packaging, non-perishables — in the same building. We serve food, pharmaceutical and other sectors handling temperature-sensitive stock.
What does “AI-operated” actually mean?
One system watches every chamber continuously — read every second, not on hourly rounds — tracks every pallet, and learns how each chamber behaves so it can flag a drift while it is still inside tolerance. Storage, handling and dispatch run off the same system of record, so nothing is retyped between departments. People handle what needs judgement.
Where is the facility?
In the United Arab Emirates — the exact address is shared when you enquire. We are UAE-licensed and serve clients across all seven emirates.
How do I get a quote?
Tell us three things: pallet count, temperature class, and how often stock moves. That’s enough for a first conversation and a rate. Email customersupport@buwadir.com, call +971 50 474 4002, or use the form on the contact section.
How is storage billed?
You get a rate per pallet position with handling priced separately, so there’s nothing hidden in a bundled figure. Storage is billed on what you use, not on space you reserved and didn’t fill.
Can I see my stock and its temperature history?
Yes. Holdings, movements and stock counts are live, and the temperature history for your stock is yours on request — per pallet, per day, for as long as it was with us.
Is my stock stored with other clients’ goods?
Your stock is segregated by client, so it is identifiable and never commingled with someone else’s. Everything is inspected on arrival — quantity, condition, temperature at the door — and logged in the system before it is put away.
How does stock rotation work?
Rotation is handled by the system — first-in-first-out by default, or by batch and expiry where you need it. Tell us which and it’s how your account runs.
Do you deliver?
We arrange refrigerated transport through vetted carriers, with order picking to your call-off, cross-dock for stock that shouldn’t sit, reefer-height dock access and pre-cooling on outbound — so your goods don’t lose the cold chain in the last twenty minutes.
Do you offer blast freezing?
Ask the team and we’ll give you a straight answer for your product.
Who is Sultan?
Sultan is your AI assistant, on the homepage — here 24/7. Ask him about storage, tracking your stock, temperature classes or how we work. He never quotes rates or commits capacity; anything commercial goes to a person.
Didn’t find your answer?
Email customersupport@buwadir.com or call +971 50 474 4002 — a person will come back to you.